The four programs of GAPS 2.0, each with what winning looks like, its key elements,
and the operations underneath. Data and Organizational Stewardship is internal and wraps around the
other three rather than sitting beside them for any outside audience.
GAPS Core
Winning looks like
People understand GAPS and execute GAPS core year over year.
Training and Coaching
Resources and courses
Ministry playbook course
GAPS Resources Page
Coaching calls and training calls
New Staff GAPS Training, in person and Zoom
Incentives
First Year Match
First Gift Bonus
Incentive admin
ACE
Winning looks like
Number of new alumni partners gained.
Matching every dollar in.
Pipeline
Recruitment
Initial interest contact process
Application
Post-application email with next steps
Onboarding
AD intake meeting
Next steps message
Redo ACE list builder
ACE Tracker video
ACE life cycle
CRM
ACE stages
Annual ACE communications
Execution
Orientation
Warm contacts
ACE orientation video
Coaching calls
Scheduling
Coaches assigned to ACE calls
Create Teams chat
Coaches meeting
Coaching overviews
Post-ACE
ACE Tracker
Alumni Donor Stewardship
Winning looks like
A slower rate of donor loss.
More opt-in responses.
Thanking
Shared account donor thank yous
Transfer admin process
DonorElf admin process
Outcome report
Staff Premium
Project Homecoming
Regional Reporting
No operations listed on the source map.
Data and Organizational StewardshipInternal use only
Winning looks like
New alumni givers are guided into the correct lifetime partnership opportunities.